Make a claim for life insurance
Zurich Assurance Ltd
Zurich Life Insurance (Hong Kong) Limited
Please note that our online forms are currently unavailable. For enquiries, kindly email us at life.claims@hk.zurich.com. We will contact you shortly in the next working day. Sorry for any inconvenience and appreciate your patience.
Accident claim submission
You can submit new claim by e-form.
Medical/Hospital cash claim submission
You can submit new claim by e-form.
Other claim submission
Step 1
Download and complete the claim form
Step 2
Submit completed claim form with all required document(s) by post:
Life Claims Department, 26/F, One Island East, 18 Westlands Road, Island East, Hong Kong
To facilitate the claim processing, please submit all required documents with the claim forms.
Supplementary document(s) for existing claim
You can submit supplementary document(s) by e-form.
Need help with your claim?
Service hours
9:00 a.m. – 5:30 p.m., Monday to Friday (except public holidays)
What's next?
- You will receive an acknowledgment SMS in two working days after registration.
- Zurich claims handler may contact you or your contact person to collect the necessary document(s).